Do I have to call Campus Technology Support to reset my password if I have forgotten it?
If you forgot your EIU Password
- Go to the
- Enter your EIU email address: Enter the EIU email address associated with your Microsoft account.
- Click on Forgot my password:
- Get a verification code: You will receive a code to your personal email account with instructions how to reset the password
- Create a new password: Create a new password.
- If you can't access your recovery email: If you can't access the email used for account recovery, call the Help Desk at 217-581-4357 during business hours.
You can change your EIU Password and Personal Recovery Email at
After signing in, click on "Security Info" from the menu and choose “change”
